Refund policy

Refund & Return Policy

Last Updated: July 2026

At Auto Artisan, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date for eligible products.

To qualify for a return:

Items must be unused, uninstalled, and in their original condition.
Products must be returned in their original packaging.
Proof of purchase is required.
Return requests must be approved before any item is shipped back.

Returns sent without prior authorization may be refused.

Non-Returnable Items

The following items are not eligible for return or refund:

Vinyl wrap that has been installed, applied, cut, trimmed, or altered.
Paint Protection Film (PPF) that has been installed or partially used.
Custom-cut materials or special-order products.
Clearance or final sale items.
Gift cards.
Products damaged due to improper installation, misuse, or normal wear.

Because vinyl wrap and PPF are installation products, we strongly recommend inspecting all materials before installation.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the shipping box
Photos of the product
A description of the issue

After review, we will determine whether a replacement, exchange, or refund is appropriate.

Do not install defective material. Material that has been installed may not qualify for replacement or refund. This approach is consistent with industry practices for wrap materials.

Return Shipping

If the return is due to:

Our Error

Incorrect item shipped
Manufacturing defect
Shipping damage

Auto Artisan will provide a prepaid return shipping label.

If the return is for any other reason, including a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may apply before the funds appear in your account.

Exchanges

We gladly exchange products for:

Manufacturing defects
Shipping damage
Incorrect items

If you ordered the wrong product, color, or size, please contact us before opening or using the item. We will do our best to help arrange an exchange when possible.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered production, packaging, or has been shipped, it can no longer be canceled.

Special-order and custom-cut products cannot be canceled once production has begun.

Lost or Delayed Shipments

After a package has been accepted by the shipping carrier, delivery times are outside of our control.

If your shipment is lost or marked as delivered but cannot be located, we will assist you in filing a claim with the shipping carrier.

If the carrier confirms the package was lost in transit, we will work with you to provide a replacement or other appropriate resolution.

Installation Responsibility

Auto Artisan is not responsible for installation costs, labor charges, vehicle downtime, or any incidental expenses related to the removal or installation of products.

Customers should inspect all materials before beginning installation.

If a product appears defective, discontinue installation immediately and contact our support team.